Sailing with ÆrøXpressen in the beautiful waters between Langeland and Ærø is a cruise experience in itself, so you dream away and simply enjoy the trip. However, there are a number of practical points we would like to draw attention to.
TRAVELING TO OR FROM ÆRØ?
Get your ticket here
Seat reservation and purchase of tickets is made on our online booking.
You can also buy a ticket at the office in Marstal or on board the ferry.
All tickets must be paid for online unless you have a 10 trip card.
For passengers with vehicles who have a reservation, the meeting time is no later than 10 minutes before departure. If you arrive later, your reservation does not apply and you must drive in lanes for vehicles without reservation.
Booked and paid tickets can be refunded up to a 1/2 hour pre-scheduled departure. This can be done via the "Change your booking" link in the booking confirmation, by logging in to "My Page" or by telephone to the office on +45 7370 7800. Outside office hours, you can send an SMS to our emergency phone +45 3050 5991.
You can also move your reservation to another time on the day itself or to a later day up to 1/2 hour before departure, subject to the space of the departure in question. Of course, you can also use your ticket as payment for a trip of chance on the day in question.
It is easy to find the ferry in both Rudkøbing and Marstal. At the entrance to both towns are signs showing the way to the ferry.
Rudkøbing ferry port: Harbour Square 1, 5900 Rudkøbing. Coordinates: 54.937453, 10.702961
Marstal ferry port: Harbour Square 8, 5960 Marstal. Coordinates: 54.856403, 10.521553
When you arrive at Havnepladsen in both ferry ports there is a summary plan that shows what march stalls there are for cars with seat reservation and which are for cars without a seat reservation. If you have a seat reservation, you must show up no later than 10 minutes before scheduled departure to be able to drive in the march stalls for reserved cars. If you come later you have to drive in the march stall for cars without a seat reservation.
In both ferry ports there are information screens showing the current sailing schedule and providing information about cancellations, major delays and possible extra trips. In Rudkøbing, the information screen is located in the waiting room of the yellow house by the ferry. In Marstal, the information screen can be found in the window of the ferry's office.
Parking is available in both ports without payment and a short distance from the ferry.
Unfortunately, in Rudkøbing, an 8-hour limit has been introduced in the marked area between 07 and 23. Langeland Municipality refers to Bellevue (the road behind townhouses by the ferry), long-term parking to the boat storage area at Skudehavnen and to the few seats at the old bus station. In addition, there is a parking option close to The Square (driveway after the butcher).
Parking is at your own risk. See where to park on the map of the ports below.
People with walking difficulties:
For people with walking difficulties, wheel chair users, people with prams or others who have trouble with stairs there is a passenger lounge with 10 seats and a handicap toilet beside the deck. This lounge has enough floor space for one to be able to move from wheelchair to chairs or to place a walker close to you. We have marked two slots on the deck for people in car who need easy access to this lounge. These slots can be booked by adding a D (short for Deck lounge) to your car number. Then the crew will know that the car needs to be parked outside the Deck Lounge. Contact us if you need help booking.
Assistance at the landing and in Deck Lounge:
At extremely high- or low tide the ramp can be difficult to pass for people with walking difficulties. Our crew who is at the deck to lead people on board or ashore will offer their assistance if anyone is in need.
Service in Deck Lounge:
In Deck Lounge you will be able to buy a cup of coffee, tea or other hot beverages in the vending machine that will accept credit card and MobilePay. You can also buy beer, water, candy and snacks which is placed in the refrigerator. Payment by MobilePay.
People with special needs:
Braille is installed on board the ferry on the inside and outside railings. Speaker information about safety as well as boarding and disembarking sounds at each arrival and departure. The same information is displayed on info screens around the ferry. For people who need shielding, there is an area with shielded seating in the quiet room in the upper lounge.
When you book your tickets you can choose one way or return. You pay for your tickets when you book. Tickets are sent to your e-mail address and you must bring the tickets on the ferry either in print or for display on a smartphone/tablet. If you have forgotten your tickets, you must buy new ones on board.
If you travel with us often, you can benefit from buying a voucher. We offer 10 tour mowing cards for pedestrians and for cars. The cards are not personal and can be used by the whole family. We also have 20 tour commuter cards for pedestrians and for cars with driver. Commuter cards can only be purchased by people with a registered address on Ærø and the main workplace outside Ærø or for people with a registered address outside Ærø with the main workplace on Ærø. Documentation must be provided. Commuter cards are personal and can only be used by the person the card is issued to.
Want to delight a family member or a good friend with a gift certificate for ÆrøXpressen? Call or write us an email with your order.
10 trip tickets cannot be used in High Season from 21/6 to 8/8 2021 (commuter tickets excepted)
On board are vending machines with drinks, chocolate and snacks in both the main lounge and deck lounge. As well as a freezer with ice cream in the main lounge. Payment by credit card or MobilePay.
We offer you free WiFi on board the "ÆrøXpressen". All you have to do is connect to the WiFi network "AeroeXpressen free WiFi", accept gdpr (policy on protecting your information) and you are ready to go online.
On our set screens you will find information about the ship and about safety on board. Enjoy.
There are 2 toilets in the main lounge, 1 toilet in the summer lounge and 1 handicap toilet with entrance from the deck lounge.