Sailing with ÆrøXpressen in the beautiful waters between Langeland and Ærø is a cruise experience in itself, so you dream away and simply enjoy the trip. However, there are a number of practical points we would like to draw attention to.


Opening hours


and meeting time



Marstal and

Rudkøbing Ports


at Ports



Travelling with



and cards


on board


Get your ticket here

Office opening hours

Kontoret har åbent 9:00 - 16:00 alle hverdage, hvor man kan

be served by mail or phone: [email protected]

and phone: +45 7370 7800

The office is closed Saturdays, Sundays and on Holidays.

Outside the office’s opening hours, you can contact us if you have urgent inquiries by texting  +45 3050 5991.

Bookings and meeting time

Seat reservation and purchase of tickets is made on our online booking.

You can also buy a ticket at the office in Marstal or on board the ferry.

All tickets must be paid for online unless you have a 10 trip card.

For passengers with vehicles who have a reservation, the meeting time is no later than 10 minutes before departure. If you arrive later, your reservation does not apply and you must drive in lanes for vehicles without reservation.

Cancellation and Refund Policy 

Booked and paid tickets can be refunded up to a 1/2 hour pre-scheduled departure. This can be done via the "Change your booking" link in the booking confirmation, by logging in to "My Page" or by telephone to the office on +45 7370 7800. Outside office hours, you can send an SMS to our emergency phone +45 3050 5991.

You can also move your reservation to another time on the day itself or to a later day up to 1/2 hour before departure, subject to the space of the departure in question. Of course, you can also use your ticket as payment for a trip of chance on the day in question.

Marstal and Rudkøbing ferry ports

It is easy to find the ferry in both Rudkøbing and Marstal. At the entrance to both towns are signs showing the way to the ferry.

Rudkøbing ferry port: Harbour Square 1, 5900 Rudkøbing. Coordinates: 54.937453, 10.702961

Marstal ferry port: Harbour Square 8, 5960 Marstal. Coordinates: 54.856403, 10.521553

When you arrive at Havnepladsen in both ferry ports there is a summary plan that shows what march stalls there are for cars with seat reservation and which are for cars without a seat reservation. If you have a seat reservation, you must show up no later than 10 minutes before scheduled departure to be able to drive in the march stalls for reserved cars. If you come later you have to drive in the march stall for cars without a seat reservation.

In both ferry ports there are information screens showing the current sailing schedule and providing information about cancellations, major delays and possible extra trips. In Rudkøbing, the information screen is located in the waiting room of the yellow house by the ferry. In Marstal, the information screen can be found in the window of the ferry's office.

Parking at the Ports

Long-term parking is available in both ports, free of charge and a short distance from the ferry.

See where on the map of ports below.

Langeland Municipality also refers to Bellevue (the road behind the terraced houses by the ferry), the boat storage area at Skudehavnen and the few spaces at the old bus station. There is also a parking lot close to the square in Rudkøbing (driveway after the butcher's shop). Parking is of course at your own risk.

Parking in Rudkøbing

In Rudkøbing, you can park for an unlimited time quite close to the ferry landing. You just have to walk about 200 meters.

The parking lot located at Havnekiosken Sekskanten is free of charge.

Parking in Marstal

I Marstal kan du parkere lige ved færgelejet. Du skal blot gå mellem 20 - 100 m. Der er 2 parkeringsområder ganske tæt på. Den ene er skråparkeringen parallelt med opmarchbåsene.

The other is just behind Havnekiosken. Both are long-term and for free.



People with walking difficulties:

For people with walking difficulties, wheel chair users, people with prams or others who have trouble with stairs there is a passenger lounge with 10 seats and a handicap toilet beside the deck. This lounge has enough floor space for one to be able to move from wheelchair to chairs or to place a walker close to you. We have marked two slots on the deck for people in car who need easy access to this lounge. These slots can be booked by adding a D (short for Deck lounge) to your car number. Then the crew will know that the car needs to be parked outside the Deck Lounge. Contact us if you need help booking.

Assistance at the landing and in Deck Lounge:

At extremely high- or low tide the ramp can be difficult to pass for people with walking difficulties. Our crew who is at the deck to lead people on board or ashore will offer their assistance if anyone is in need.

Service in Deck Lounge:

In Deck Lounge you will be able to buy a cup of coffee, tea or other hot beverages in the vending machine that will accept credit card and MobilePay. You can also buy beer, water, candy and snacks which is placed in the refrigerator. Payment by MobilePay.

People with special needs:

Braille is installed on the interior and exterior handrails of the ferry. Loudspeaker information on safety conditions, embarkation and disembarkation/driving, among other things, sounds at each arrival and departure. The same information is displayed on information screens around the ship. For people who need shelter, a sheltered seating area is provided in the upper saloon.

Traveling with pets

  • It is allowed to bring Pets.
  • Under no circumstances may animals be on the seats in the salons, but they must stay on the floor. Unfortunately, we often have to change seats because of urine.
  • Pets are welcome to stay in the cars during the crossing.
  • Fresh water for the pets are placed right by the stairs in the deck lounge.
  • Restless and/or barking dogs are kindly directed to the sundeck.
  • The instructions of the crew shall be complied with at all times.

Tickets and maps


When you book your tickets you can choose one way or return. You pay for your tickets when you book. Tickets are sent to your e-mail address and you must bring the tickets on the ferry either in print or for display on a smartphone/tablet. If you have forgotten your tickets, you must buy new ones on board.


If you travel with us often, you can benefit from buying a season ticket. We offer 10 trip cards for person and for car. The cards are not personal and can be used by the whole family. We also have 20 hour commuter cards for person and for car. Commuter cards can only be purchased by persons with a population register address on Ærø and a main place of work outside Ærø or for persons with a population register address outside Ærø and a main place of work on Ærø. Documentation must be presented. Commuter cards are personal and can only be used by the person to whom the card is issued.

Alle klippekort kan fra 2024 anvendes hele året.


Want to delight a family member or a good friend with a gift certificate for ÆrøXpressen? Call or write us an email with your order.

Facilities on the ferry


On board are vending machines with drinks, chocolate and snacks in both the main lounge and deck lounge. As well as a freezer with ice cream in the main lounge. Payment by credit card or MobilePay.

Free WiFi

We offer you free WiFi on board the "ÆrøXpressen". All you have to do is connect to the WiFi network "AeroeXpressen free WiFi", accept gdpr (policy on protecting your information) and you are ready to go online.


On our set screens you will find information about the ship and about safety on board. Enjoy.


There are 2 toilets in the main lounge, 1 toilet in the lounge and a disabled toilet in the deck lounge.

Lost property

Lost property found on the ferry is handed over to the ferry office at Marstal Harbor. Here, the forgotten cases are stored for up to 2 weeks, after which they are handed over to either the police (for lost property of special value) or for charity/recycling.